I have a feeling I’ve written that headline on too many occasions. This time it involved a wireless router that probably should have gone to the recycle heaven years ago. Anyway, problems began Saturday evening as I watched a movie on Netflix. Everything locked up. I shut down the computer and picked up an actual book.
A successful log-on Sunday afternoon meant that I was able to read the headlines in the NYTimes and download some podcasts. Everything came to a screeching halt about an hour later. So I shut down computer and router and ran some errands. When I returned I was unable to access the Internet. Since my provider is unhelpfully closed on the weekends, I read the paper and sort of organized the office.
On Monday I played phone tag with the provider and was then informed that I shouldn’t have reset the router. The office is only twenty minutes away, so I drove up and was home tout suite. Still no Wi-Fi access.
I called again and was told, “Oh, yes I noticed there might be a weak connection, but I couldn’t test it because our DSL is down.” What? A network services provider without service? A new router cost $75 but would be delivered the next day.
So I sprinted to the library to check my email and flew around doing other chores and errands. There was much paperwork that arrived in connection with a project I’m doing so I had plenty off-line items to occupy me. Plus I finished reading all but the Book Review and the Mag from the Sunday Times.
The new router arrived just before 2 p.m. The old one was a straightforward little black box. This one looks like the back of an albino armadillo that someone loaded up with buckshot. It also weighs only a couple of ounces.
I had phone and computer on Wi-Fi by 2:10, which included scrambling around to find the end of the phone cord that goes into the router.
I typed a letter, turned on the printer, and … nothing. Of course it’s wireless and didn’t recognize the new router.
So I scrunched down and typed in the password – or so I thought. It failed, three times. Plus it said the signal was weak even though the router was next to the printer. I called the network service guy and he said it might be too close.
Next I rebooted the router and tried again. Nothing. So I called tech support for the printer. I got a guy with a poor accent and a poorer phone connection who put me through the name, address, phone number routine and then transferred me to the Mac guy with a better phone connection but horrendous accent. Somehow I don’t think his name was really “Jim.” He was about to start over on his script with name, etc., but I gave him the reference number.
OK so first thing, I discovered there was a lower case option to put in the password. So we got through that part and then he had me make about fifteen changes with the IP address on the computer.
Twenty minutes later I was able to print, but the copies looked awful so he had me clean the heads – though everything else I had printed with the old router looked fine.
Anyway, two hours later I was able to print my letter.
All of this meant that I lost a day. I thought it was August 3, even though the calendar with the fourth on it was right in my face.
Will be watching the rest of the movie tonight.