Consider all the negative stuff I said about Apple over the past days? week? moderated. After last night’s shut downs I waited out pile-ups on the highways and made my way to West Farms, again. I’ve been there so much it feels like commuting. I should have a designated parking space outside the Nordstrom entrance.
So I showed up when the place was only half full. Does Apple hire people to stand around and look like they are awaiting a product or a consult with a “genius”? Don’t think that applied to the poor woman pacing with a crying baby. They arrived before me and were still there when I left.
The greeter, who stands at the entrance recognized me. He was one of the people who waited on me when I arrived last Wednesday. He directed me to the scheduler who took one look at my paperwork and said, “Well, the wait is forty minutes, but we’ll see you right away considering you were here yesterday.”
The woman across the table was returning a watch. It had become totally unresponsive — no turn on, no conversation, no nothin’. Again, I think Apple needs to step away from the new toy a year model and focus on quality. Next to arrive, a woman picking up an Apple TV, which had been in for repair. The service person went through a long, detailed explanation of what she had to do when she arrive home. As I was leaving, another woman marched in with her TV on a luggage carrier.
Travis arrived a few minutes later. (Do they use their real names, or are they given an alias upon hire?) Besides the guy who greeted me and helped on Wednesday, he’s the only one who made eye contact. I’m betting the folks on Apple chat, aside from copying and pasting from a script, have difficulty with personal interaction.
Travis had me run a few tests and concluded it was a software problem. I’m thinking the hardware guys would never have thought to look at anything after they replaced the logic board. Don’t they have software people on Windfern Road in Houston?
One of the changes produced a log-out notice instead of the shut down notice. He called over the scheduler who said “system preferences” and then they went through some stuff and clicked off “log out after five minutes.”
In the meantime, Travis noticed that the launchpad downloading. It turned out to be iMovie update, which I thought I had killed with the Yosemite install. Stupid me.
Travis exiled iMovie to the seventh level of tech hell. We waited 10 minutes — no shutdown, no logout. I put the computer to sleep and went for coffee.
Computer was still asleep, not shut down, when I returned home. Plus various other problems seem resolved: slow loading of web pages, iTunes cutting out when browser is updating, choppy video, weird buffering. It got so bad that every time someone paused for more than three seconds, I assumed the computer had frozen.
All this chat, shipping, personal time, and waiting had to cost Apple a small fortune. Wonder how much they’ve lost on those new watches and those TVs?
I’m done complaining about the computer, for now. Everything is fabulous now, except for the shower hose that came apart last night while I was standing there …